At Zoflow Gateway, we want our customers to have a clear and straightforward shopping experience. If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and provide an appropriate solution.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging and accessories, where applicable.
- Not be damaged due to misuse, improper handling, or normal wear and tear.
- Be accompanied by the order number or proof of purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the product and packaging. We will review the request and, where appropriate, offer a replacement, exchange, or refund.
For confirmed damaged or incorrect items, [Store Name] will provide appropriate return instructions.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- Used or opened items that cannot reasonably be resold.
- Products damaged through misuse or improper handling.
- Items returned without their original packaging where the packaging is necessary for resale.
- Personalized or specially prepared products, where applicable.
Refunds
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Stripe states that refunds processed through its system can take several business days to appear in a customer’s account.
How to Request a Return or Refund
Please contact us at contactus@zoflowgateway.store with:
- Your full name
- Order number
- Product name
- Reason for the return or refund
- Photos or other supporting information, when applicable
We will review your request and provide further instructions.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.