At Zoflow Gateway, we aim to process and ship orders as efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high demand, holidays, or circumstances outside our control, processing may take longer.
Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, customs procedures, and other factors.
Typical estimated delivery time:
- Standard Shipping: 5–12 business days
- Express Shipping, where available: 2–7 business days
These are estimates rather than guaranteed delivery dates.
Shipping Charges
Shipping costs are calculated and displayed during checkout where applicable.
Free shipping may be offered on selected products, orders, or promotional periods. Any applicable shipping conditions will be clearly displayed before payment is completed.
Tracking
Where a tracking number is available, it will be provided to the customer after the order has been shipped.
Customers are responsible for providing an accurate shipping address. [Store Name] is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.
Delayed or Lost Shipments
If an order appears to be significantly delayed or is marked as delivered but has not been received, please contact us at [support@email.com].
We will work with the relevant shipping carrier to investigate the shipment.
Delivery times can be affected by customs clearance, weather, carrier disruptions, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
International Orders
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Delivery Issues
If your package arrives visibly damaged, please retain the packaging and contact us as soon as possible with photographs of the package and product.
We will review the issue and determine the appropriate resolution.
By placing an order, you acknowledge that delivery estimates are not guaranteed delivery dates.